Service Technicians - Reduce Technician Labor Costs, and Response Time

In all the following forecasts, Vizioneer™ can cut your forecast error by a third to a half.

• Forecast
  • Entities forecast: service technician load
  • Forecast by: technician type, service problem type
  • Time increment: 1⁄2 hour to week
  • Horizon: tactical forecasts up to 12 weeks out, planning forecasts up to 26 weeks
• Vizioneer's Approach
  • "Interpolate forecast from the future" using your near-real-time customer sales & activity data, Envizion’s proprietary indicators of customers’ propensity to call for service parts, channel & competitor activity indices. Vizioneer’s patent-pending adaptive learning technology would be deployed.
• Use of Forecasts
  • Hire and fine-tune technicians by skill set
  • Have technicians positioned in the ‘right’ region where they are most likely to be required
  • ‘Right-staff’ technicians by skill, reduce technician expediting time
  • Reduce time to respond to customers’ service requests
• Complementary Forecasting Solutions
  • Call Center
  • Service Parts
• Implementation
  • Pilot in six weeks, and implement in twelve weeks